Description

Location: Tennessee

Pay: $90k-$120k

Overview: The Service Manager is responsible for the management and coordination of Belt Tech Industrial’s service operations within the Tennessee region. This position oversees field service crews and equipment technicians, ensuring the safe, efficient, and high-quality execution of all service projects. The Service Manager also plays a key role in project bidding, scheduling, and customer relations to drive operational excellence and profitability.

Responsibilities: 

• Supervise and manage a crew of specialty and equipment technicians, ensuring optimal performance and adherence to company standards
• Conduct customer site visits to evaluate service needs, prepare cost estimates, and develop detailed project proposals
• Plan, schedule, and assign work to service crews and technicians to meet project deadlines and customer expectations
• Ensure all crews are provided with the necessary tools, materials, equipment, and project documentation to complete assigned work safely and efficiently
• Provide technical direction and leadership throughout each project to ensure quality workmanship and compliance with safety procedures
• Monitor job progress and performance, addressing issues proactively to ensure timely project completion
• Verify that all completed work is accurately documented and properly billed
• Maintain strong relationships with customers, suppliers, and internal departments to support ongoing service operations
• Promote and enforce company safety policies, ensuring compliance with MSHA and other applicable regulations

Qualifications

• 5-10 years+ in service management, field operations, or a related supervisory role within the mining, aggregate, or industrial sectors
• Comprehensive knowledge of conveyor, crushing, and screening equipment highly desired
• Knowledge of how to make basic modifications to existing structures and chute work
• Proven ability to manage multiple projects simultaneously in a fast-paced environment
• Strong leadership, communication, and problem-solving skills
• Basic technological proficiency: MS office suite, company financial software